Blue light

Introduction

Please be aware – A customer needs to call Customer support to get their blue light use case verified & unlocked for selection.

“Blue light services” is a term commonly used to refer to emergency services collectively. These services are essential for maintaining public safety and well-being, as they operate around the clock to respond to emergencies. Their work often involves high-pressure situations that require a rapid response, specialised skills, and close coordination.

Blue light customers

Please be aware – A blue light message type is not available for every customer to use.

The types of customers & the nature of the messages that qualify for Blue Light status may vary by country, based on the range of emergency & other services available.

Blue light status is strictly reserved for:

• Traditional (public sector) emergency services
  • Police
  • Fire
  • Ambulance
  • Coastguard/ Search & Rescue

• Government agencies delivering critical alerts
  • Weather warnings
  • Flood warnings
  • Hurricane alerts
  • Evacuation orders

• Critical government (public sector) infrastructure
  • Water supply – industrial discharge into a river, polluting the local water supply.
  • Electric supply – disruption caused by storm damage, affecting key services – e.g. hospitals.
  • Hospitals – critical change in the status of a patient being monitored.

• Other emergency services
  • Organisations which fulfill a similar role to the public sector or government agencies.
  • Self-funding and/or have charitable status.
    • Example (UK):
      • Lifeboat rescue (RNLI)
      • Mountain rescue
      • Air Ambulance

Who does not qualify for Blue Light priority:

While a comprehensive list cannot be provided, the following examples are offered for clarity and illustration.

• Examples (UK&I)
  • Roadside breakdown – AA/RAC/Green Flag would not qualify.
  • Hospital – Appointment reminder messages would not qualify.