Commify UK Limited Cookie Policy
Commify UK Limited
Cookie Policy (Esendex Connect Platform – UK, IRE and AUS)
Last updated: February 2026
Contents
- Introduction
- About Cookies
- Cookies used by Commify
- Cookie Sharing with Third Parties
- Changing Your Cookies Preferences
- Contact Us
- Changes to this Policy
- Introduction
Commify UK Limited (“Commify”, “We, “Our”) uses cookies on its website. This Cookie Policy explains more about cookies and why we use them. It also explains how you can control and opt out of receiving them.
This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
We update this Cookie Policy from time to time in response to changes in applicable laws and regulations, changes to our processing practices and to products and services we offer. When changes are made, we will update the last updated date of this policy. Please review this Cookie Policy periodically to check for updates.
Compliance with Australian Privacy Principles (APPs) Commify adheres to the transparency obligations under the Australian Privacy Act 1988 (Cth). This Cookie Policy serves to notify Australian residents of the collection of their personal information via the cookies and tracking technologies listed below, as required by the Australian Privacy Principles. For more information, please refer to the dedicated section for Australian Residents in our Privacy Policy.
A cookie is a small text file which may be downloaded to your device when you visit our website. We use cookies to allow our website to function correctly, remember your preferences and to track visitors to our website.
The cookies we use on our website fall into the following categories:
Statistics or Analytics Cookies
We use cookies to collect information about the use of our website by visitors such as the pages they visit most often, how they arrived at our website and associated information. These do not collect any directly identifiable personal information about visitors. We use these cookies to learn more about how our website is used to identify problems and areas for improvement.
Functionality Cookies
Functionality cookies remember the choices you make when you visit our website. This includes, for example, your consent to the use of cookies on our website.
Marketing or Targeting Cookies
These are cookies placed by third parties on our website which record your visit to our website, the pages you have visited and the links you have followed. They use this information for advertising purposes.
Learn More About Cookies
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see details in the table below.
For further information on cookies generally, including how to control and manage them, please visit www.aboutcookies.org or www.allaboutcookies.org.
- Cookies used by Commify
The cookies we use on our websites and their purposes are as set out in the following table:
app.esendex.co.uk / webapp.esendex.com.au / app.esendex.ie
| Cookie category | Strictly Necessary Cookie? | Cookie Name | Domain | Duration of Processing | Description |
| Authentication First Party Persistent | Yes | auth0 | auth.esendex.co.uk authentication.esendex.com.au auth.esendex.ie | 3 Days (Default)* | Used to maintain the user’s authentication session and enable Single Sign-On (SSO) across the platform. |
| Authentication First Party Persistent | Yes | auth0_compat | auth.esendex.co.uk authentication.esendex.com.au auth.esendex.ie | 3 Days (Default)* | Used to ensure login functionality works on older browsers that do not support modern security attributes. |
| Authentication First Party Persistent | Yes | did | auth.esendex.co.uk authentication.esendex.com.au auth.esendex.ie | Up to 1 Year | Used to detect anomalous login behaviour and protect against credential stuffing attacks. |
| Authentication First Party Persistent | Yes | did_compat | auth.esendex.co.uk authentication.esendex.com.au auth.esendex.ie | Up to 1 Year | Used to maintain device identification and attack protection on legacy browsers. |
| Security First Party Persistent | Yes | _dds | app.esendex.co.uk webapp.esendex.com.au app.esendex.ie | Up to 1 Year | Used for advanced threat detection and bot prevention. It helps identify automated attacks, credential stuffing, and unusual traffic patterns |
| Analytics First Party Persistent | No | _ga | Google Analytics | 2 years from being set | Used to distinguish unique users |
| Analytics First Party Persistent | No | _gid | Google Analytics | 24 hours from being set | Used to distinguish unique users |
| Analytics First Party Session | No | _gat | Google Analytics | 1 minute from being set | Used to limit the number of messages being sent to google from your browser |
| Analytics First Party Persistent | No | _ga | pendo.io | 2 years from being se | Used to distinguish unique users https://support.pendo.io/hc/en-us/articles/360041032971-Agent-cookies-and-local-storage |
| Analytics First Party Persistent | No | _pendo_sg__.a652cfd2-31b6-477c-79c2-400dbd6b92de | .pendo.io | Session | Stores historical metadata fields for the current visitor https://support.pendo.io/hc/en-us/sections/21338569153563-Cookies-and-privacy-configuration |
| Analytics First Party Persistent | No | pendo_accountld.2723499494 | .pendo.io | Session | Stores the current account ID for Pendo installation https://support.pendo.io/hc/en-us/community/posts/21871774781467-Chrome-third-party-cookie-support |
| Analytics First Party Persistent | No | _pendo_meta.2723499494 | pendo.io | Session | Unique hash of the options object passed to pendo.initialize() or pendo.updateOptions() https://support.pendo.io/hc/en-us/articles/360037760572-Track-anonymous-visitors-across-subdomains-or-apps |
| Analytics First Party Persistent | No | _pendo_visitorld.2723499494 | pendo.io | Session | Current visitor ID for Pendo installation, either anonymous or identified https://agent.pendo.io/cookies/localstorage/ |
www.esendex.co.uk / www.esendex.com.au / www.esendex.ie
Essential
| Cookie Name | Purpose | Provider | Duration |
| commifySiftSessionid | This cookie is used to help assess the risk of a user to our business based on several identifiers. Sift helps protect our business from bad actors. | Sift | Session |
| Commify-cookie-approval | This cookie is used to record your cookie choices when you first use our website | Commify | 1 year |
| esendex_trial_id | This cookie is necessary to guide users through the Esendex trial signup process | Commify | Session |
| commify_transient_id | This cookie is necessary for maintaining operation of our website by checking a user’s details to determine if they have visited the website before. | Commify | 1 month |
| wordpress_google_apps_login | This cookie is necessary to allow our staff to login to the website to maintain the website and upload content. | WordPress | Session |
Analytical/Performance
| Cookie Name | Purpose | Provider | Duration |
| _gid | The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymousform | 1 day | |
| _ga | This cookie is a Google Analytics persistentcookie which is used to distinguish uniqueusers. | 2 years | |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services | 13 months | |
| _hjIncludedInPageviewSample | Cookie is set to determine if a user is included in the data sampling defined by your site’s daily session limit. | Hotjar | 30 minutes |
| _hjSession_{site_id} | This cookie holds current session data.Ensures subsequent requests in the session window are attributed to the same session. | Hotjar | 30 minutes |
| _hjIncludedInSessionSample | Cookie is set to determine if a user is included in the data sampling defined by our site’s daily session limit. | Hotjar | 30 minutes |
| _hjAbsoluteSessionInProgress | This cookie is used to detect the first pageview session of a user. | Hotjar | 30 minutes |
| _hssrc | this cookie is also set to determine if the visitor has restarted their browser | HubSpot | Session |
| _hjSessionUser{site_id} | Ensures data from subsequent visits to the same site are attributed to the same user ID. | Hotjar | 1 year |
| hubspotuk | This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. | HubSpot | 13 months |
| _gat_UA-<property-id> | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing | 2 years | |
| _hjFirstSeen | Identifies a new user’s first session.Used by Recording filters to identify new user sessions. | Hotjar | Session |
| _hjTLDTest | This cookie is used to try to determine the most generic cookie path to use, instead of page hostname. | Hotjar | Session |
| _wt.user-UUUUUUU | User cookie storing a unique user identifier, anonymous session ID and the session start time. | Webtrends | 90 days |
| _wt.mode-UUUUUUU | Mode cookie that determines whether you’re seeing the live website (normal mode) or a testing version (staging mode). | Webtrends | 90 days |
| _wt.project-UUUUUUU-ta_EEEEEEE | Project cookie used during experiments like A/B testing, this cookie stores which version of a page or feature you were shown. It ensures that you see the same version consistently and helps measure which version performs better. | Webtrends | 90 days |
| _wt.testsHistory | Tests history cookie which keeps a record of the experiments you’ve already participated in. It helps prevent you from being added to the same test again and supports consistent reporting for experiment results. | Webtrends | 90 days |
| _wt.sm | Session Management cookie that tracks the user’s current session, meaning how long you stay on the site. | Webtrends | 30 days |
| _wt.sc | Session count cookie which counts how many separate times you have been to this site. | Webtrends | 90 days |
Marketing/Advertising
| Cookie Name | Purpose | Provider | Duration |
| _hstc | The main cookie for tracking visitors. | Hubspot | 2 years |
| _hssc | This cookie is used to determine if we should increment the session number and timestamps in the __hstc cookie. | HubSpot | 30 minutes |
Functional
| Cookie Name | Purpose | Provider | Duration |
| TawkConnectionTime | This cookie remembers you so that we can link chat conversations together to provide a better service | TawkTo | Session |
| twk_idm_key | Purpose is connection management – manages the visitors connection | Esendex | Session |
- Cookie Sharing with Third Parties
Please note that while these are First Party implementations, the data is processed by third-party service providers acting as our processors. Data may be processed outside the EEA/UK and appropriate safeguards (such as the Standard Contractual Clauses) are in place.
You can allow or block cookies by activating the setting on your browser that permits you to change the setting of all or some cookies. Please note that disabling cookies may affect the availability or functionality of our website. Most of the website will function normally, however, functions that rely on cookies such as _ga (used to distinguish unique users), will be disabled.
If you would like more information on how to manage cookies on some popular browsers, please click on the links below.
- Contact Us
Please contact Us via the details set out in our Privacy Policy if you have any questions about this Cookie Policy or the information we hold about you.
- Changes to this Policy
This policy was published in February 2026.