Commify UK Limited Cookie Policy
Commify UK Limited
Cookie Policy (Esendex Connect Platform – UK, IRE and AUS)
Last updated: February 2026
Contents
- Introduction
- About Cookies
- Cookies used by Commify
- Cookie Sharing with Third Parties
- Changing Your Cookies Preferences
- Contact Us
- Changes to this Policy
- Introduction
Commify UK Limited (“Commify”, “We, “Our”) uses cookies on its website. This Cookie Policy explains more about cookies and why we use them. It also explains how you can control and opt out of receiving them.
This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
We update this Cookie Policy from time to time in response to changes in applicable laws and regulations, changes to our processing practices and to products and services we offer. When changes are made, we will update the last updated date of this policy. Please review this Cookie Policy periodically to check for updates.
Compliance with Australian Privacy Principles (APPs) Commify adheres to the transparency obligations under the Australian Privacy Act 1988 (Cth). This Cookie Policy serves to notify Australian residents of the collection of their personal information via the cookies and tracking technologies listed below, as required by the Australian Privacy Principles. For more information, please refer to the dedicated section for Australian Residents in our Privacy Policy.
A cookie is a small text file which may be downloaded to your device when you visit our website. We use cookies to allow our website to function correctly, remember your preferences and to track visitors to our website.
The cookies we use on our website fall into the following categories:
Statistics or Analytics Cookies
We use cookies to collect information about the use of our website by visitors such as the pages they visit most often, how they arrived at our website and associated information. These do not collect any directly identifiable personal information about visitors. We use these cookies to learn more about how our website is used to identify problems and areas for improvement.
Functionality Cookies
Functionality cookies remember the choices you make when you visit our website. This includes, for example, your consent to the use of cookies on our website.
Marketing or Targeting Cookies
These are cookies placed by third parties on our website which record your visit to our website, the pages you have visited and the links you have followed. They use this information for advertising purposes.
Learn More About Cookies
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see details in the table below.
For further information on cookies generally, including how to control and manage them, please visit www.aboutcookies.org or www.allaboutcookies.org.
- Cookies used by Commify
| Cookie category | Strictly Necessary Cookie? | Cookie Name | Domain | Duration of Processing | Description |
| Authentication First Party Persistent | Yes | auth0 | auth.esendex.co.uk authentication.esendex.com.au auth.esendex.ie | 3 Days (Default)* | Used to maintain the user’s authentication session and enable Single Sign-On (SSO) across the platform. |
| Authentication First Party Persistent | Yes | auth0_compat | auth.esendex.co.uk authentication.esendex.com.au auth.esendex.ie | 3 Days (Default)* | Used to ensure login functionality works on older browsers that do not support modern security attributes. |
| Authentication First Party Persistent | Yes | did | auth.esendex.co.uk authentication.esendex.com.au auth.esendex.ie | Up to 1 Year | Used to detect anomalous login behaviour and protect against credential stuffing attacks. |
| Authentication First Party Persistent | Yes | did_compat | auth.esendex.co.uk authentication.esendex.com.au auth.esendex.ie | Up to 1 Year | Used to maintain device identification and attack protection on legacy browsers. |
| Security First Party Persistent | Yes | _dds | app.esendex.co.uk webapp.esendex.com.au app.esendex.ie | Up to 1 Year | Used for advanced threat detection and bot prevention. It helps identify automated attacks, credential stuffing, and unusual traffic patterns |
| Analytics First Party Persistent | No | _ga | Google Analytics | 2 years from being set | Used to distinguish unique users |
| Analytics First Party Persistent | No | _gid | Google Analytics | 24 hours from being set | Used to distinguish unique users |
| Analytics First Party Session | No | _gat | Google Analytics | 1 minute from being set | Used to limit the number of messages being sent to google from your browser |
| Analytics First Party Persistent | No | _ga | pendo.io | 2 years from being se | Used to distinguish unique users https://support.pendo.io/hc/en-us/articles/360041032971-Agent-cookies-and-local-storage |
| Analytics First Party Persistent | No | _pendo_sg__.a652cfd2-31b6-477c-79c2-400dbd6b92de | .pendo.io | Session | Stores historical metadata fields for the current visitor https://support.pendo.io/hc/en-us/sections/21338569153563-Cookies-and-privacy-configuration |
| Analytics First Party Persistent | No | pendo_accountld.2723499494 | .pendo.io | Session | Stores the current account ID for Pendo installation https://support.pendo.io/hc/en-us/community/posts/21871774781467-Chrome-third-party-cookie-support |
| Analytics First Party Persistent | No | _pendo_meta.2723499494 | pendo.io | Session | Unique hash of the options object passed to pendo.initialize() or pendo.updateOptions() https://support.pendo.io/hc/en-us/articles/360037760572-Track-anonymous-visitors-across-subdomains-or-apps |
| Analytics First Party Persistent | No | _pendo_visitorld.2723499494 | pendo.io | Session | Current visitor ID for Pendo installation, either anonymous or identified https://agent.pendo.io/cookies/localstorage/ |
The cookies we use on our website and their purposes are as set out in the following table:
- Cookie Sharing with Third Parties
Please note that while these are First Party implementations, the data is processed by third-party service providers acting as our processors. Data may be processed outside the EEA/UK and appropriate safeguards (such as the Standard Contractual Clauses) are in place.
You can allow or block cookies by activating the setting on your browser that permits you to change the setting of all or some cookies. Please note that disabling cookies may affect the availability or functionality of our website. Most of the website will function normally, however, functions that rely on cookies such as _ga (used to distinguish unique users), will be disabled.
If you would like more information on how to manage cookies on some popular browsers, please click on the links below.
- Contact Us
Please contact Us via the details set out in our Privacy Policy if you have any questions about this Cookie Policy or the information we hold about you.
- Changes to this Policy
This policy was published in February 2026.