Welcome to Esendex

Contents

Introduction

Welcome to the Esendex connect platform support site. within this site you’ll find all the information you will need to get you up and running on the Esendex connect platform.

Please select one of the below sections for a brief overview of the platform functions or watch the video below.

Video

Available Balance

Select available balance to get quick access to your wallet & top history and access your tariffs. 

Selecting Contact Us to top up will give you our contact details and the option to submit a top-up request.

Profile

This is you on the platform, here you can update your profile and account settings.

Are you an Admin?

Please be aware – If you are an admin user you will have access to User management, sender, receiving settings and messaging, Billing will also be accessible from here for you to access all the features around your balance.

Support

view our privacy policies, and our support site and you can also contact us from here

To learn more about customer administration click here.

Articles

Now we have covered the header let’s take a look at the main body of the homepage, here you will be able to access several of our articles highlighting many of our features, our interactive calendar and quick access to contacting us from the site via phone or email.

Message Centre

Accessing the message centre will give you the ability to add and import contacts, compose your message for them and schedule the message for a date, time and frequency of your choosing, to learn more about the Message centre click here.

Conversations

Start a conversation straight away, just enter a number and start conversing, you will able to see the customer’s profile info and pick up where you left of in the conversation, to learn more click here

Message Templates

Welcome to your Template Library, you can create new templates to be used in your messages and update any of your existing messages in your library, click here to learn more.

Message History

Keep track of the messages you have sent, Message History covers your Bulk sends, Sent and received items and any of your scheduled messages, to learn more click here.

Contacts & Groups

Here you will view your existing contacts, groups, opt-outs and custom fields, in each of these sections you will be able to add or create additional ones as well, to learn more click here.

Contact Sales

Here you will be able to submit a request to our support teams from the platform, you will also have contact details to get in touch via phone or email.

Developers Tools

From here you will be able to access our custom developers portal through the documentation page create new API keys and set your Basic auth password, click here to learn more or click here to access the Developers Portal

You will be able to go into each of these sections in more depth by accessing the relevant support pages.

Welcome to Esendex Connect.

Welcome to Esendex

Two factor authentication – Authenticator app

Two factor authentication – SMS