Welcome to Esendex
Contents
- Video
- Available balance
- Profile
- Support
- Articles
- Quick Links
- Message Centre
- Conversations
- Message Templates
- Message History
- Contacts & Groups
- Contact Sales
- Developers Tools
Introduction
Welcome to the Esendex connect platform support site. within this site you’ll find all the information you will need to get you up and running on the Esendex connect platform.
Please select one of the below sections for a brief overview of the platform functions or watch the video below.
Video
Available Balance
Select available balance to get quick access to your wallet & top history and access your tariffs.
Selecting Contact Us to top up will give you our contact details and the option to submit a top-up request.


Profile
This is you on the platform, here you can update your profile and account settings.
Are you an Admin?
Please be aware – If you are an admin user you will have access to User management, sender, receiving settings and messaging, Billing will also be accessible from here for you to access all the features around your balance.


Support
view our privacy policies, and our support site and you can also contact us from here

To learn more about customer administration click here.
Articles
Now we have covered the header let’s take a look at the main body of the homepage, here you will be able to access several of our articles highlighting many of our features, our interactive calendar and quick access to contacting us from the site via phone or email.

Quick Links
Above these articles, you will have quick links taking you to key functions on the platform, you will be able to access these and other functions in the left-hand column.

Message Centre
Accessing the message centre will give you the ability to add and import contacts, compose your message for them and schedule the message for a date, time and frequency of your choosing, to learn more about the Message centre click here.

Conversations
Start a conversation straight away, just enter a number and start conversing, you will able to see the customer’s profile info and pick up where you left of in the conversation, to learn more click here.

Message Templates
Welcome to your Template Library, you can create new templates to be used in your messages and update any of your existing messages in your library, click here to learn more.


Message History
Keep track of the messages you have sent, Message History covers your Bulk sends, Sent and received items and any of your scheduled messages, to learn more click here.

Contacts & Groups
Here you will view your existing contacts, groups, opt-outs and custom fields, in each of these sections you will be able to add or create additional ones as well, to learn more click here.

Contact Sales
Here you will be able to submit a request to our support teams from the platform, you will also have contact details to get in touch via phone or email.

You will be able to go into each of these sections in more depth by accessing the relevant support pages.
Welcome to Esendex Connect.